We offer a 10 to 15-day Easy Return policy for all online purchases to ensure complete customer satisfaction. If you’re not happy with your order, you can return it within 10-15 calendar days for a refund. We guarantee a 100% refund if return/refund issues aren’t resolved within this timeframe.
To qualify for a return, the product must be in its original, undamaged manufacturer packaging/box, with the return shipping label attached. Please avoid using tape or stickers on the manufacturer’s box.
Eligible for Return:
- Products must be in original packaging and condition.
- They should be unused, unaltered, and with original tags.
- All resellable items are eligible for return, except:
- Worn or washed items.
- Combo or set products sold together.
- Opened branded electronic items (unless damaged or defective).
- Non-branded electronic products must be checked upon delivery (within 24 hours).
If an order is cancelled using TwinCraft Cashback Balance, Discount Coupon, or Voucher Balance, the respective balance will be refunded within 10-15 days.